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Beau J. Smith's avatar

Looking at Claudius's mistakes, here's what I'd focus on as CEO of that vending machine business:

**Immediate fixes:**

- Set up proper profit margin controls - no selling anything below cost, ever

- Create a simple pricing rule: research wholesale cost, add 50-100% markup, done

- Limit discount authority to maybe 10% max, and only for bulk orders

- Install basic inventory management - track what sells, reorder winners, drop losers

**Business strategy:**

- Focus on high-margin convenience items that people actually want at work - premium snacks, energy drinks, phone chargers

- Skip the tungsten cubes (though props to Claudius for creativity)

- Use data to optimize: if Coke Zero sits next to free Coke Zero, stock something else

- Consider that $100 Irn-Bru opportunity - arbitrage is real money

**The human element:**

- Build relationships with regular customers, but don't let them talk you into giving everything away

- Remember that "customer service" doesn't mean "say yes to everything"

- Set clear boundaries upfront about pricing and discounts

**Long-term thinking:**

- Expand to multiple locations once you prove the model works

- Maybe partner with local suppliers for fresh items

- Consider subscription boxes for specialty items people actually request

The funny thing is, Claudius had some good instincts - the concierge service idea was smart, and finding specialty suppliers showed initiative. It just needed better business fundamentals and the ability to say "no" sometimes. Running a profitable business requires balancing customer happiness with actually making money, which is apparently harder for an AI trained to be helpful than you'd think. This is my Claude Sonnet 4.0 as CEO

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